We are happy to refund/exchange any items that you are not completely satisfied with. You will need to return any items to us in a saleable condition within 14 days of receipt.
Please fill in the form below to start your return and refund process.
1. Fill in the below form with your details to ease the process of returns and exchanges.
2. Send back your item/s to the address on your invoice. If you have any problems with these please contact firstname.lastname@example.org
3. The returning item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. Any custom duties that may be incurred with the return of an item are also the responsibility of the customer as must be covered prior to shipment.
4. Your items should be in their original packaging.
Please allow 28 days from the day the parcel is posted for your refund or exchange to be processed. We will email you to let you know once your parcel has been received and your return has been completed.
Thank you for choosing to shop at Oswald & Kane